At DFYRELAN, customer satisfaction is our priority. This Refund Policy explains our requirements for returns, exchanges, and refunds.
1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
2. Return Requirements
To be eligible for a return, the following conditions must be met:
– The return request must be submitted within 30 days of delivery.
– Items must be unused, unworn, unwashed, and in original condition.
– Items must include original packaging, tags, and accessories if applicable.
– Customers must provide order information and the reason for the return.
– Items returned without prior approval may not be accepted.
3. Return Address
Approved returns must be shipped to the following address:
34 BURNHAM ST APT 3
WESTBROOK, ME 04092
United States
Customers must contact our support team at support@dfyrelan.com before sending any return package.
4. Return Shipping Responsibility
Customers are responsible for return shipping costs in the following situations:
– The customer changes their mind about the purchase.
– The item does not fit or the customer ordered the wrong size.
– The customer no longer wants the product.
– The customer selects a different product after receiving the order.
DFYRELAN LLC will cover return shipping costs only when:
– The item received is defective.
– The wrong item was shipped.
– The product received does not match the original order due to our error.
5. Refund Processing Time
Once we receive and inspect the returned item, approved refunds will be processed within approximately 3 business days.
Refunds will be issued to the original payment method used during checkout. Processing times may vary depending on the customer’s bank or payment provider.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide supporting information, including photos if requested.
7. Contact Information
For return and refund requests, please contact:
Email:
support@dfyrelan.com
Phone:
8578588549